Pepper Pay, under the leadership of CEO Eric Hannelius, has carved a unique space in the fintech sector by providing accessible and innovative payment solutions. With a focus on small and medium-sized businesses (SMBs) and underbanked communities, Pepper Pay goes beyond simply facilitating transactions. The company’s impact is felt across various sectors, helping bridge financial […]
Tag: Customer Support
Why Customer Data Security is a Non-Negotiable in Fintech
Transactions occur at high speed in the world of fintech. And personal information is exchanged in milliseconds, ensuring the security of customer data is a necessity, not a choice. As fintech companies push the boundaries of convenience and speed, they are also under increased pressure to protect user data from cyber threats. Eric Hannelius, CEO […]
Educating Customers on Data Security. An Essential Step for Fintech Companies
Data security is a top priority, especially as more consumers engage with online and mobile financial services. For fintech companies, educating customers on how to protect their data is equally as important as developing secure technologies. As Eric Hannelius, CEO of Pepper Pay, points out, customer education is a shared responsibility that strengthens overall security. […]
The Role of Customer Support and User Experience in Payment Processing
When it comes to payment processing, customer support and user experience are two critical factors that can make all the difference for merchants and their customers. Payment facilitators and gateways can play a crucial role in helping merchants to provide excellent customer support and a seamless user experience, leading to improved customer satisfaction and increased […]